Terms and Conditions
GolightlyPlus, (referred to as "we" or "us"), shall not be held liable for any consequential, special, incidental, indirect, or punitive damages, including, but not limited to, lost profits, regardless of the claim's basis on contract, tort, strict liability, or any other theory of law or equity. Our liability is limited to the extent permitted by law.
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Your Site Content
By utilising our services, you acknowledge and agree that you are the rightful owner of all images provided. Moreover, you are responsible for obtaining all necessary permissions and rights for the lawful usage of these images in creating your website. GolightlyPlus does not assume any responsibility and shall not be held accountable for the use of any and all images provided by you that are found to be unlawful.
Similarly, you are solely responsible for any content you publish online.
If there is no response or communication from you following our last request for content or information for a month during the development of a project, the project will be considered void, and any payments made will not be refunded. Subsequent work on the mentioned site will require a new site build and will be subject to new contractual terms.
Each phase of the project requires a 30% down payment, with the balance to be paid upon completion of each phase.
Payments shall be due within two weeks of the invoice issuance.
Commencement of new work contracts is dependent upon settling all outstanding previous invoices.
Payments made are non-refundable.
We will manage the security, backups, and updates of your site during the development process, as applicable. However, once the final payment for the site is made, the security and maintenance of your site become your sole responsibility.
After completing the project and settling all payments, a 2-week warranty period shall be applicable. During this period, we will offer free assistance in fixing any issues that arise and correcting any inaccuracies as specified in the project specification.
All intellectual property rights, including copyrights and trademarks, relating to the work created by GolightlyPlus shall remain the property of GolightlyPlus. The client retains ownership of their own intellectual property, such as trademarks, copyrights, or patents, and GolightlyPlus does not claim any ownership rights over the client's intellectual property.
Either party may terminate the agreement upon written notice if there is a material breach that remains unremedied within a specified period. Upon termination, the client shall be responsible for promptly settling any outstanding payments due. Additionally, both parties shall promptly return or delete any confidential information or proprietary materials shared during the course of the project.
In the event of a dispute arising from or in connection with this agreement, the parties agree to first attempt to resolve the dispute through good-faith negotiations. If a resolution cannot be reached, the parties agree to submit the dispute to mediation or arbitration, conducted by a neutral third party, in accordance with the rules and regulations of the jurisdiction in which this agreement is enforceable.
Service Level Agreement
We strive to provide the highest level of service to our clients. While we do not provide specific service level guarantees, we will make commercially reasonable efforts to meet the needs and expectations of our clients in terms of response times, availability, and uptime. However, the client acknowledges that limitations in technology and unforeseen circumstances may impact the service delivery, and we shall not be held liable for any resulting damages.
These Terms and Conditions govern the relationship between GolightlyPlus and the client, and by utilising our services, you acknowledge and agree to abide by these terms.